Platinum Journey
Policies

Cancellation & Refund Policy

Effective 18 June 2026 · CR 7052690364 · MoT License 73107021

Download official policy (PDF · العربية & English)

This page is a plain‑English summary for your convenience. The downloadable bilingual PDF (Arabic & English) is the official, authoritative version. This policy is issued in accordance with the Travel & Tourism Services Regulation of the Ministry of Tourism, Kingdom of Saudi Arabia, and forms an integral part of our Terms & Conditions.

01 —
Identity & Effective Date

  • Trade name: Platinum Journey
  • Commercial Registration (CR) No.: 7052690364
  • License No. (Ministry of Tourism): 73107021
  • Effective date: 18 June 2026

02 —
Scope & Definitions

Scope: This policy applies to all bookings and tourism services provided through the Platinum Journey platform.

  • Service: the agreed tourism service booked through the platform (the trip, tourism program, or associated service).
  • Booking: the confirmed service request after full payment is made through the platform.
  • Customer / Tourist: the person who makes the booking or benefits from the service through the platform.
  • Service start date: the scheduled date on which delivery of the booked service begins.

03 —
Voluntary Cancellation by the Customer

Where the customer chooses to cancel a booking of their own accord, the refund is calculated on the total amount paid, according to the following schedule:

Cancellation request timingRefund
Within 3 days of the booking dateFull refund (100%)
After 3 days of the booking date, and 7 days or more before the service start dateHalf refund (50%)
Less than 7 days before the service start dateNo refund

The percentage is calculated on the total amount paid at booking. “Voluntary” means a cancellation made of the customer’s own free will for reasons personal to them; it does not include cases where the service cannot be provided, which are governed by Section 5 below.

04 —
Modifications to a Booking

Travel & Tourism Services Regulation — Article 22(1/a)

A customer may request a modification to their booking (such as a change of date or service details) through the channels set out in Section 8. Platinum Journey undertakes to acknowledge receipt of the request and respond to it within 2 business days of receiving it.

Implementation of the modification is subject to availability and any price difference, of which the customer is notified before the modification is approved. If the requested modification cannot be carried out, the customer may proceed with the original booking or cancel under Section 3.

05 —
Cancellation by Platinum Journey / Service Cannot Be Provided

Travel & Tourism Services Regulation — Article 23 (mandatory)

Where the agreed service cannot be provided for any reason, the tourist is given the choice between the following two options, with no condition and without bearing any consequence:

  • (a) receiving an equivalent alternative service to the agreed service; or
  • (b) the immediate refund of the full amounts paid, with no deduction of any fees.

The choice rests solely with the tourist. The voluntary‑cancellation refund schedule in Section 3 does not apply to this case, and no cancellation, administrative, or other fees are deducted from it. In this case the refund is processed immediately to the same payment method used at booking — distinct from the voluntary‑refund processing period set out in Section 7.

06 —
Payment Terms

Travel & Tourism Services Regulation — Article 22(2/a)

The full value of the service is paid upon completing the booking through the platform. Platinum Journey does not collect any separate deposit or insurance amount for the booking; full payment is taken at booking. The terms for refunding amounts paid are governed by Sections 3, 5, and 7 of this policy.

07 —
Refund Mechanism & Timeframe

Travel & Tourism Services Regulation — Article 23

Refund mechanism: the amount due is returned to the same payment method / card used for the original booking.

  • Voluntary refunds (under Section 3): refund processing is initiated within a period not exceeding 30 days of approval of the request; the appearance of the amount on the customer’s account/card is subject to the procedures of the card‑issuing bank.
  • Refunds where the service cannot be provided (under Section 5 / Article 23): the refund is immediate and without deduction of any fees, and the 30‑day period above does not apply.

08 —
How to Request a Cancellation or Refund

A customer may submit a cancellation, modification, or refund request through any of the following channels:

Support is available 24 hours a day, 7 days a week (24/7). Platinum Journey undertakes to acknowledge receipt of the request and respond within the period stated in Section 4.

09 —
Contact & Inquiries

For any inquiry regarding this policy or the status of an existing request, please contact us via:

This policy is governed by the laws of the Kingdom of Saudi Arabia and the relevant regulations of the Ministry of Tourism.

Platinum Journey · بلاتينيوم جورني · Effective 18 June 2026 · CR 7052690364 · MoT License 73107021